1. What is an eSIM and how does it work?
- An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It works by downloading the SIM information directly to your device, giving you the same functionality as a traditional SIM card but with more flexibility.
2. How do I choose the right eSIM plan for my needs?
- To choose the right plan, consider where you’ll be using your eSIM. Local plans are great for use within a single country, regional plans cover multiple countries in a specific area, and global plans are ideal for worldwide travel. Review the plan details to ensure it meets your data and usage needs.
3. What payment methods are accepted for purchasing an eSIM plan?
- We accept a variety of payment methods for your convenience, including credit cards, Apple Pay, and select crypto wallets. Choose the option that best suits you during checkout.
4. How do I activate my eSIM plan after purchase?
- After purchasing your eSIM plan, you’ll receive an email with a one-time sign-in link. Click the link to access your account and follow the prompts to activate your eSIM plan instantly.
5. Can I use my eSIM plan on multiple devices?
- eSIM plans are generally tied to a single device. If you need to transfer your eSIM to a new device, please refer to our support section or contact customer service for assistance.
6. What should I do if I encounter issues with my eSIM plan?
- If you have any problems with your eSIM plan, try restarting your device and checking your network settings. If the issue persists, please contact our customer support team through the app or our website for further help.
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